This is an interesting article about making information available to support immediate performance issues. What is the learning? Solving an immediate issue is important. I am wondering if the "learning" is more about solving a problem, how to go about handling the issue in the future, or how to find information to solve this and other problems.

Amplify’d from clomedia.com

Learning in Real Time Mike Prokopeak -  3/2/11 At Google, making the world’s information accessible isn’t just an external mission. It also informs how the company’s engineers learn from one another. Read more at clomedia.com