Michele Martin provides an excellent set of resources to compliment the article by Wayne Turmel's social media for listening article. As usual she does great work.

Amplify’d from www.michelemmartin.com

Some Listening Resources If you want to start listening more, here are some resources to get you started: 8 Stages of Listening--this is a good first step to determine where you are in your listening behavior.  What to Listen for in Social Media--This article suggests that listening for tensions, passions and context can give you some greater insights. Social Media Listening Primer--developed by the wonderful Beth Kanter. Creating a Social Media Listening Dashboard--This is a webinar and resource page that I did for a network of organizations serving youth in Pennsylvania. It includes lots of links to other articles and presentations. How to Set Up Your Listening Dashboard--A nice step-by-step white paper.  What do you think? What role does listening play in your use of social media? What advice do you have for becoming a better listener? Read more at www.michelemmartin.com